Category: FAQ

Coming here from Sapporo (Minami-Otaru station), there are routes which cannot be driven by car.

If you think you’re okay to go this way, your car can get stuck in the snow when you go up this steep road. Please make a detour even if it is troublesome.
You may walk this narrow path, but you will be very tired with a heavy suitcase.

• To pay for your stay at the hostel, you must pay either by cash (Japanese YEN) or credit card at check-in.
• As a general rule, cancellations after check-in are non-refundable.
• To extend your stay, make sure to pay your hostel fees by 10:00 a.m. on the day of your stay.

• This arranged chartered room for a small group or a family uses Mixed dormitory room. [Negotiable]
• Max. 4 people (2 bunk beds)
• Young children and baby are available.
• This room and Mixed dormitory room is partitioned off by door and curtains. No room key. We don’t have a perfect private room like a hotel.
• It might be a little cold here in winter because it is an old house.
• Please contact us about Room Arranged for Group.

• Notes on Children for staying
  • Children’s Charge is the same as adult’s Charge.
  • Guests under 12 years old are not allowed to stay at dormitory rooms.
  • Guests under 12 years old can stay in Room Arranged for Group.
  • Please ask us before booking about staying children under 5 years old.
  • Even children must abide by the public manner. Our staff might warn your children about his bad manner.
  • Please don’t bother other guests. You have to look after your children.
  • Please be gentle to dog and cat.
  • Take good care of hostel equipments.

• Children’s Charge is the same as adult’s Charge.
• Guests under 12 years old are not allowed to stay at dormitory rooms.
• Guests under 12 years old can stay in Room Arranged for Group.
• Please ask us before booking about staying children under 5 years old.
• Even children must abide by the public manner. Our staff might warn your children about his bad manner.
• Please don’t bother other guests. You have to look after your children.
• Please be gentle to dog and cat.
• Take good care of hostel equipments.

• No amenities for guests such as nightwear, bath-towel, conditioner or toothbrush.
• Private showers, toilets, TV sets and refrigerators are not provided in the bed rooms.
• Eating, drinking and smoking are not permitted in the bed rooms. Please mind your manners and stay calmly.
• All room are equipped with a space heater. (No air conditioner) No heating charge. But it might be a little cold here in winter because it is an old house. If you feel chilly, you can use extra blanket and Hot-water bottle.
• No air conditioner
• ⚠︎Basically No key for the guests rooms. Please manage your luggage by own responsibility. Please use the locker as much as you’d like.
• ⚠︎When the hostel equipment is damaged or bedding is gotten dirty, please tell us quickly.
• We apologize for the inconvenience this will cause you, but we ask for your kind cooperation.